Questions fréquemment posées

Here you will find the answers to the most frequently asked questions.

    How to buy tickets for a FFHandball match?

    To buy tickets on our online ticketing service, you must first select an event open for sale. You will then be redirected to the seating plan and the available categories. Choose your purchase method from the per-seat mode (which will automatically select seats according to your needs and budget) or the on-map mode (which will allow you to select your seats yourself). Then choose the prices and proceed to the next step. Before proceeding to payment, you will need to log in to your customer account or create one. Proceed to payment to validate your purchase.

    What are the official channels to buy tickets for a FFHandball match?

    The site is the official site of the FFHandball matches ticketing. Some matches may be sold through other distribution networks, we will inform you when this is the case.

    How many tickets can I buy for a FFHandball match

    It is possible to buy a maximum of 9 tickets per order for each FFHandball match. For all orders above 9 tickets, we invite you to redirect to the purchase of Groups/CSE and/or Clubs/Committees/Leagues.

    How long before a match starts do the doors open?

    As a general rule, the gates open 1.5 hours before the start of the match. We advise you to take note of the various communications made by the FFHandball and to look at the indications on your tickets.


    I haven't received my order confirmation, how can I find my order?

    You can find all your orders in your personal space, in the "My orders" tab. As for your confirmation email, we invite you to check your junk mail.

    I want to change or cancel my order, what do I do?

    In accordance with the general terms and conditions of sale, tickets for a sporting event and associated services are not subject to a right of withdrawal. Tickets cannot be returned or exchanged.  
    All orders are therefore firm and final.

    How do I download an invoice following my purchase?

    You can find and download your invoice from your personal space in the "My orders" tab.

    I can't download my e-tickets?

    Your tickets will be available for download as the matches approach. An email will be sent to you as soon as the tickets are available for download.   
    In the meantime, you can find all your orders on your personal space in the tab "My orders". 

    What happens if a payment is rejected?

    If your payment has failed, the order will not be validated. You will have to place an order with another valid payment method.  


    What should I do if I have forgotten my password?

    If you have forgotten your password or if you have any problems accessing your personal space, please click on "forgot password".   
    You will then receive an email detailing the procedure for resetting your password.  

    How can I change my password?

    You can change your password at any time from your personal space in the "My profile" tab.

     I want to change my email, how do I do it?

    You can change your email address at any time from your personal space in the "My information" tab.  
    As a reminder, your email is your login to access your personal space.  


    I am a club, a company, a works council or an association and I would like to order tickets. How can I do this?

    Companies, associations and clubs can order more than 10 tickets per order directly from our sales department.  
    You will find all the information about ordering this type of product on our dedicated tab "Our offers".

    Are there any Hospitality offers?

    We have a dedicated Hospitality programme. You can find all the information about the products available on our dedicated tab "Our offers".


    I am a person with a disability or reduced mobility and I want to buy tickets.

    The FFHandball welcomes disabled people and people with reduced mobility to attend the different events in the best conditions.

    Reservations or requests for additional information can be made by filling in the contact form. We will get back to you as soon as possible.


    What happens if my match is cancelled/reposted?

    In the event of a match being cancelled, purchasers will be refunded, as soon as possible, directly to the card used at the time of purchase.

    In case of postponement of a match, the purchasers will have the choice to be reimbursed or to keep their valid tickets for the postponed match.

    The FFHandball may have to modify the programmes, the distribution and the schedules of the matches, these modifications do not lead to any exchange or refund.

    Will there be ticket offices on match days?

    Yes, a ticketing team will be present to welcome you, guide you, help you and give you the possibility to buy tickets according to the filling of the matches.

    How to consult the general sales conditions of the ticketing service?

    Our general terms and conditions of sale are accessible from the "General terms and conditions of sale" section at the bottom of the page when you are on our home page.

    Are tickets free for children?

    All children over the age of 3 will require a paid ticket to enter the venue. Under 3 years old, parents must collect a free ticket directly from the ticket office on the day of the match which will allow the child to enter the hall and sit on a parent's lap.